The FAQ
You will find on this FAQ, the answer to all your questions about your next stopover in our hotel with swimming pool in Saumur.
If you have not found the answer to your question, we can be reached by email, telephone or via the contact form.
Reservations and Prices
What are the room rates?
- Character Room: from €95 to €229 (VAT included) per night
- Romantic Room: from €125 to €259 (VAT included) per night
- Junior Suite: from €169 to €330 (VAT included) per night
- Prestige and Contemporary Suites: from €215 to €379 (VAT included) per night
Are there any special offers or promotions?
Yes, we regularly offer deals and promotions.
Please check our website and booking engine regularly.Do you offer rates for children?
- Yes, breakfast is €12 for children aged 4 to 9.
- An extra bed is available for children aged 3 to 18 at a rate of €50 per stay.
- We will provide a baby cot in your room free of charge upon request.
What are the arrival and departure times (check-in and check-out)?
- Keys are collected at reception from 3 p.m. You can, however, leave your luggage with us before this time. - Check-out must be before 11 a.m. on the day of departure. You can use the common areas until 2 p.m. at no extra charge. - Late check-out is possible upon request and subject to availability at a cost of €10 per hour started after 11 a.m. Full payment for your stay must be made at reception before 11:00 AM on the day of departure.
Are non-hotel guests allowed?
Yes, non-hotel guests are welcome, subject to availability and with a supplement of €25 for access to the hotel swimming pool, including a towel.
We invite you to inquire at reception. How can I book a room? You can book directly on our website or contact our reception at +33 (0)2 41 40 41 65 or by email at contact@chateaulacomtesse.com. Is it possible to modify or cancel a reservation? Yes, depending on your choice when booking, it may be possible to modify or cancel a reservation. Please refer to your booking confirmation for more details or contact reception. The general cancellation policy is as follows (excluding special offers):Free cancellation if cancelled more than 3 days before the arrival date.
In case of cancellation, bank fees are your responsibility.
In case of early departure, the full cost of the accommodation remains payable to the owner.
What are the price and serving times for breakfast?
We offer a continental buffet breakfast served daily between 8:00 and 10:00 AM at a price of €22/adult and €12/child.
What is the amount of the tourist tax?
The tourist tax is added to the room price and amounts to €2.08/night/person in 2025.
Services et installations
What are the reception hours?
The reception is open every day from 9am to 9pm. In case of emergency, a team is available 24 hours a day.
Do you have a catering service in the hotel?
Yes, we offer a range of sweet and savoury snacks served at the bar, at the pool or in your room on request.
Do you offer room service?
Yes, room service is available until 9pm.
Do you have a swimming pool?
Yes, our heated outdoor pool is open every day from 9am to 9pm from May to September.
Is the spa accessible to all guests?
Yes, the spa is accessible all year round to hotel guests and also to external customers, by reservation from 9am to 10:30pm. The spa is privatised for the duration of the reservation. A selection of treatments are available from 10am to 7pm.
Is there a lounge bar?
Yes, the Château bar is open every day until 9pm. You can order drinks and sweet and savoury snacks from reception for service at the bar, at the pool or in your room.
Do you offer laundry services?
Yes, we offer a laundry service. Please contact reception for more details.
Do you offer transport services?
No, but we can book a taxi for you to reach Château La Comtesse or go on excursions from the hotel. Please note that the tourist influx between June and September requires booking them well in advance, so please let us know well in advance of your travel needs.
Equipment and comfort
Are the rooms air-conditioned?
Yes, all our rooms and suites are equipped with a modern air conditioning system installed in 2025.
Do you offer specific amenities upon request?
Yes, we provide sewing kits, swimming caps, razors, shaving cream, feminine hygiene products, toothbrushes, toothpaste, and cotton swabs upon request.
Is there Wi-Fi access?
Yes, free high-speed Wi-Fi access is available throughout the hotel.
Is there cable access?
Yes, we offer all our guests free access to Canal+ on demand in all rooms.
rooms.Do you have parking?
Free parking is available for hotel guests in the Château grounds.
Are pets allowed?
No, pets are not allowed on the premises.
Experiences and activities
How to enjoy the wellness area?
Book now in the "Book / Gift" tab
Or email us at contact@chateaulacomtesse.com to find out about available time slots.
Access to the wellness area is an additional charge and requires a reservation. Please note that places are limited as access is private.
Massages are also an additional charge and require a reservation.
The swimming pool
The outdoor swimming pool is open from May to September inclusive, at no extra cost.
What activities do you offer in Saumur?
We recommend castle tours, wine tastings, hot air balloon rides, and local events.
Check out our blog for more information and benefit from daily tips from our receptionists.Do you offer wine tours and tastings?
Yes, we offer free invitations for wine tours and tastings at our partner wine shops.
Miscellaneous
What is the policy for consuming food and drinks in common areas?
Consumption of personal food and drinks is not permitted in common areas to preserve the privileged atmosphere of the establishment.
Do you offer gift vouchers?
Yes, gift vouchers are available for purchase on our online store or at reception to offer an exceptional break to your loved ones.
Is it possible to privatize the hotel?
For your family or professional privatizations, contact reception for more information and a personalized quote. We study all requests.